We offer very competitive rates for all
your business needs... From affordable fixed price contracts to flexible pay-as-you-go services.

Costs

Our monthly charge is an all inclusive charge and includes all time spent resolving issues with your systems both onsite and remotely on the telephone or using remote access tools.

If you are looking to outsource and are interested in our range of plans please give us a call on 01733 60 26 26 and we’ll tell you what it’s going to cost, we would be delighted to send you a personalised proposal with full details of the service and service price.

IT Support Packages

Developed for companies with no in-house expertise; IT Solved takes total responsibility for your IT Systems. We provide day to day support to your users, every day management and servicing of your systems and work with you to ensure your systems meet your business requirements.

Outsourcing your IT support requirements to IT Solved gives you numerous advantages over in-house IT staff. You instantly make cost savings without sacrificing access to qualified professionals and expertise.

For a simple monthly flat-fee our fixed price support packages are designed to provide inclusive support services for your IT infrastructure, servers and systems. It guarantees a service level to ensure any down time is kept to a minimum and that all is kept running smoothly and up to date.

Our IT support and maintenance contracts are fully comprehensive and typically include the following:

• Unlimited telephone and remote support from our certified engineers
• Guaranteed response times
• Support of IT equipment as per agreement
• Server monitoring
• Software update patching
• Security testing
• One system health check every six month (Lasting a maximum of 2 hours)
• An onsite visit lasting a maximum of 1 hour per month or monthly call which ever is more convenient to you
• IT solutions consultancy
  
  Our service is backed up with a full Service Level Agreement that details exactly the level of service and response that you will receive from IT Solved.
  

Consultancy & Projects > £325.00 Daily Rate

IT is a key tool that drives businesses and can be used to create a significant competitive advantage, a failure to maximize your IT could be detrimental to your success. IT is continually evolving and changing, and whilst change can bring benefits it also brings risk to a busy and cost-conscious business; new projects, technology, developments and roll-outs need to happen smoothly and efficiently whilst keeping interruption to a minimum.

We can deliver a variety of projects and solutions from simple network upgrades to high-end server consolidations and complicated disaster recovery. Our management, consulting and engineering skills plus our expertise and experience enables us to meet your project goals, timing and budget with minimum disruption.

Benefits Consultancy & Projects

• Microsoft consultancy, including Exchange and Active Directory
• Business continuity planning
• Email archiving and compliance
• Moves and changes
• Network planning and design
• WANs and VPNs

• Home and mobile working
  
  We also offer half days consultancy at £225.00 which is 3.5 hours.
  

PAYG > £59.99 per hour

This option is as simple as it sounds. If you have a problem with you PC, Servers or associated equipment you simply give us a call and we can help.  This is more a reactive approach to IT problems rather than a pre-emptive solution of the Monthly Support Contract. We would recommend that our customers consider a service agreement, this enables us to build a sound knowledge of your systems, reducing the time taken to resolve issues.

Benefits of PAYG:

• Free initial no obligation quotes via the telephone or e-mail
• No call out fee
• No monthly commitment
• Issues normally resolved same day
• Remote Support
• Support provided by certified IT staff